Lost or Stolen Credit Cards Photo
Main

Lost or Stolen Credit or Debit Cards

If your credit or debit card is missing

To report your Cottonport Bank Card as lost or stolen:
  • For Debit Cards (Monday-Friday 8am-5pm): Call 1-318-964-2385 then press 4
  • For Debit Cards (After Banking Hours): Call 1-800-528-2273
  • For Credit Cards (All Hours): Call 1-800-883-0131
To report possible identity theft:

Report the theft to Beth Gaspard in our Moreauville branch at 1-318-964-2161 EXT: 3412

Learn more on Identity Theft.

Suspect your stolen card is only part of the picture? See our fraud & identity theft section.

We are here to help you protect yourself

To help our customers manage and protect your money, The Cottonport Bank will send you text alerts, which will allow you to receive a text message notifying you of any suspicious behavior. Once you receive the text message, you will be prompted to provide a response letting us know if you authorize this transaction. If we do not receive a response, or of you let us know that you do not, we will freeze your account until the problem is resolved.

In order for us to make sure this process is successful, we must stay updated on your contact information. Click here to update your address, or phone number.